I can’t remember my password and when we select forgot password nothing comes through to our emails

I can’t remember my password and when we select forgot password nothing comes through to our emails

If you are the practice manager you can click forgot pw and enter the user ID and you will get a link to reset the pw. But make sure to enter the user ID manually, do not copy and paste. If you are a nurse or GP you can follow the same steps and your practice manager will get an email and your practice manager can change the pw or your practice manager can directly change your pw by logging to their admin account under user management and then updating the password.


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